Orders can only be canceled or changed within 1 hour of placing them. After that, they are already in processing and cannot be edited.

You can return eligible items within 14 days of delivery. Items must be unworn, unused, and in original packaging. Refunds are processed to your original payment method once the return is approved.

We accept major credit cards, Apple Pay, Google Pay, Klarna, and PayPal. All payments are secured and encrypted.

Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account to view real-time tracking updates.

Yes. All our materials are nickel-free and skin-safe—even for sensitive skin.

We only use stainless steel, sterling silver, gold, and white gold—never plated or low-quality metals. These materials are durable, water-resistant, and made to last.

Yes. Most of our collections are designed with a genderless fit in mind. Refer to the size guide on each product page for detailed measurements and fit suggestions.

All Adura items come with branded packaging and tags. Jewelry pieces include material stamps (e.g. 925 for sterling silver) and select designs have unique engraving or serial codes.

Yes. You can select the gift option at checkout, which includes discreet packaging with no pricing, plus the option to add a personalized note. All jewelry arrives in branded Adura boxes, ready to gift.

Some styles are limited release and won’t be restocked. However, core pieces and bestsellers are regularly brought back. Join our email list to get early updates on restocks and drops.

Yes—select orders may include exclusive Adura stickers, while supplies last. They're randomly packed and often limited edition. Want more? Watch for special drops and packaging promos.